FAQ
Will you ship internationally?
This is a very frequent question. Therefore we are pleased to announce that in addition to the USA, we will be shipping to Canada, Europe, Australia and New Zealand in 2008.
If you want a guitar and you are elsewhere feel free to ask.
Do to the frequent requests, we have been shipping internationally on a trial basis for the past several months. We look forward to serving more overseas customers with professional care.
What does "On hold" mean?
Guitars are put "On hold" for a variety of reasons. They may be on layaway, they might need a part, etc...
Contact us to find out more.
What does "Sale Pending" mean?
Sale pending means that the item is marked for purchase but we have yet to run the card or are waiting for a Cashier's Check/Money Order to arrive/clear. Items marked as "Sale Pending" are not available for demo. There is a slight possibility they will become available again if payment problems arise.
If a guitar has sold, why is it still posted on your site?
First off we leave a guitar posted until it has been received by the customer and their Trial Period has passed. It seems only fair. Secondly, we leave sold guitars up that we beleive help customers get a sense for our selling trends.
Who does your repairs?
Matty N (or just plain Matt). He usually picks up the phone, too. In addition to many years of working on guitars, Matt has studied at the Summit School of Guitar Building & Repair. He is a member of the Guild of American Luthiers.
Your shop has a view of the Olympics. Why are you called Cascade Guitars?
We are at the very foot of the Cascades. The mountains you see across Puget Sound are seperated by a deep body of salt water. Plus we thought "Olympic Guitars" would be a little much.
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Contacting Cascade Guitars:
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Cascade Guitars is located in the Ballard neighborhood of Seattle. Come on by and demo our gear, get a free repair consult, drop off a consignment, etc... Simply call or e-mail to make an appointment. Appointments are 100% free.
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